FAQs for EZ-Online EZ-Online website

  General
  Installation
  Trouble Shooting – Launching The EZ-Online Screen
  Top Ups
  Trouble Shooting – Top Ups
  View ez-link card Transaction History
  Terms used in the Transaction Records Page under the ‘Service' column
  Claims and Enquiry on Transaction Records
 
General
Q1: What is EZ-Online?
Q2: How does the EZ-Online system work?
Q3: Is it safe? What kinds of safety measurements are there to ensure that transactions remain safe?
Q4: What do I need to be able to use EZ-Online?
Q5: Is PaSoRi the only card reader that can be used for EZ-Online?
Q6: How much is a PaSoRi Reader?
Q7: Where will the PaSoRi readers be sold?
Q8: Is there a warranty on the reader?
Q9:

Will my ez-link card get corrupted using EZ-Online?
 
Installation
Q10: How do I install the PaSoRi reader?
Q11: How do I get help on installing the reader?
Q12: How can I know more about the PaSoRi reader?
   
Trouble Shooting – Launching The EZ-Online Screen
Q13: I have followed the instructions to install EZ-Online, how come I am not able to access the EZ-Online web page and see a blank page with a small cross in the upper left hand corner?
Q14: Why does the EZ-Online screen keep blinking ‘Card reader disconnected' after I have installed the programme, and plugged in the PaSoRi reader and launched the EZ-Online micro site?
Q15: Why does my PC/ laptop prompt me to install new hardware even though I have successfully installed the software previously?
Q16: I am trying to access EZ-Online from my office, why can't the PaSoRi reader read my ez-link card details / transaction history after I have successfully installed PaSoRi reader on my office PC and access the EZ-Online micro site?
   
Top Ups
Q17: How can I top-up my ez-link card? / What modes of payments are available for me to top-up my ez-link card?
Q18: How soon will I be able to top-up my ez-link card using a bank account?
Q19: Do I have to pay for top up of ez-link card?
Q20: How much do I have to pay for the top-up service?
Q21: Is there a limit to the amount I can top up to my ez-link card?
Q22: Is there a limit to the number of top-ups to my ez-link card I can perform per day using EZ-Online?
Q23: What are the types of ez-link cards I can top-up using EZ-Online?
Q24: When will the funds be debited from my credit/debit card account?
Q25: Can I cancel my top-up transaction?
   
Trouble Shooting – Top Ups
Q26: Why can't I top-up my ez-link card via EZ-Online?
Q27: What if I have keyed in my credit /debit card details and the authorization is processing halfway, and the internet goes down?
Q28: What if I have received approval on my authorized top-up request and click the ‘Update' button and the internet goes down?
Q29: Why can't I seem to click on the ‘Update' button even after the authorized amount has been approved?
Q30: What if the top up transactions fail, and yet my credit card gets deducted?
 
View ez-link card Transaction History
Q31: How far back can I check my transaction history?
Q32: Can I print my transaction history?
Q33: Why can't I check beyond 20 transaction records?
Q34: Does the Time shown in Transaction Record page the Boarding or Alighting time?
Q35: Why are there 2 transactions with the exact same date and time?
Q36: Why can't I have the specific name of the merchant where I shopped on the transaction history?
   
Terms used in the Transaction Records Page under the ‘Service' column
Q37: What is EZLA?
Q38: What is IF-L?
Q39: What is SMRT?
Q40: What is TIBS?
Q41: What is SBS?
Q42: What is NEL?
Q43: What is BP?
Q44: What is SKG?
Q45: What is QBLA?
Q46: What is QBME?
Q47: What is CHME?
   
Claims and Enquiry on Transaction Records
Q48: Can I make a claim for wrongful deductions of public transport transactions?
Q49: I think I may have been charged wrongly for a trip. I would like to make a claim.
Q50: How do I file a claim or enquiry on payments made for non-transit purchases?