Feedback

Your feedback is important to us. Please fill in the form and send it back to us.

To enable us to respond promptly to your queries, please indicate the subject of your feedback.

If you have encountered difficulties when using the ez-link card, please provide us with your Card ID, Date, Time and Brief Description of the incident.

Sale / Revaluation / Replacement / Refund of ez-link card on public transport / General Ticket Machine and claims

TransitLink

Use of ez-link card on SBSTransit Buses and Trains

SBS Transit

Use of ez-link card on SMRT Trains & Buses

SMRT

Use of ez-link card at retail or loyalty programme

PaymentLink

Advertising and sales of Customised ez-link cards

EZ-Link

EZ-Online Facility

EZ-Link

EZ-Reload by Card / EZ-Reload by GIRO

EZ-Link

General Feedback

EZ-Link

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General Enquiry

For queries on the EZ-Reload by Card, EZ-Reload by GIRO and EZ-Online, please call 6496 - 8300.
Operating Hours: 0800 - 1800 daily except public holidays

For all transit-related queries and concession cards, please call TransitLink hotline at 1800-CALL ONE (1800-2255-663)
Operating Hours: 0800 to 1800 daily except public holidays

For queries related to purchases at retail shops, restaurants, etc. Please call PaymentLink at 6238 - 6317.
Operating Hours: 0800 - 1800 daily except public holidays.