EZ-Online FAQs
1 How do I top up my ez-link card with EZ-Online with an EZ-Online Reader?
EZ-Online an Internet-based system that enables transactions between the ez-link card, the EZ-Online reader and the EZ-Link system using Java open technologies.

All you have to do is to install the installation disk found together with the EZ-Online Reader, log on to www.ezlink.com.sg, click on the EZ-Online button and plug in the EZ-Online reader. Place your ez-link card onto the reader and follow the instructions accordingly to top-up your ez-link card with MasterCard or VISA credit / debit card.

Once the transaction has been approved, please remember to ‘Update’ the monies unto your ez-link card before removing your ez-link card from the reader.
2 How do I install the EZ-Online reader?
The reader will come with an easy to follow installation kit on a CD-ROM. Once installed, log-on to the EZ-Online microsite which can be launched via a hyperlink from www.ezlink.com.sg , then just plug in the EZ-Online reader and play.

3 Is it safe? What kinds of safety measurements are there to ensure that transactions remain safe?
The system is highly secured using existing EZ-Link technologies. We have also conducted rigorous security reviews by independent parties such as ethical hacking to ensure the transactions are fully safe.

4 After installing the CD-ROM, I am still facing problems with topping-up my ez-link card. What can I do?
Please visit here for the latest version of the EZ-Online installer driver and applications and download the EZ-Online Installer CD 1.40.zip.

5 How do I top-up my card via Top & Tap?
All you need is access to the internet, log on to www.ezlink.com.sg and chose the options for Top & Tap function. Once you have keyed in the correct 16 digit ez-link CAN number of the ez-link card that you wish to top-up, you will proceed to make the top-up transaction via a credit card payment mode.

Once the transaction is approved, just inform the ez-link cardholder that the amount has been approved and they will need to ‘TAP’ their ez-link cards via AXS D-Pay Station.

To find out AXS D-Pay Station locations, please click here.
6 What if I key in the wrong ez-link card CAN number?
Please ensure that you have keyed in the ez-link card number accurately for the correct card to be updated.

7 Why can’t I top-up my concession cards?
Top-ups via EZ-Online are only applicable to cards and electronic purses that are issued by EZ-Link. As the new concession cards that are CEPAS-compliant are issued by LTA, the EZ-Online application will not be able to top-up concession cards.

8 Will my ez-link card get corrupted using EZ-Online?
No, your ez-link card should not get corrupted. In the unlikely event that you experience difficulty in using your ez-link card, please bring it to a TransitLink Ticket Office for checking.

9 Where can I purchase EZ-Online Readers?
You may purchase EZ-Online Readers from these retailers listed here.

Alternatively, you may purchase an EZ-Online Reader online at www.smartstripe.com.
10 How much is a EZ-Online Reader?
The online sales of the EZ-Online Reader is $39.00. For more information on online sales, please refer to www.smartstripe.com to find out more.

As a form of promotion at retail outlets, the EZ-Online Reader will be bundled with free gifts for a limited period. There will be two types of bundle packages:

  • S$49 nett for value bundle and
  • S$59 nett for premium bundle

Please call the respective retail outlets to check on stock availability. For a list of retail outlets, please refer to here.
11 Is there a warranty on the reader?
There is a one year warranty for the reader upon verification of proof of purchase.

12 Do I have to pay for the top-up via EZ-Online?
During the introductory phase, the fee for topping up via EZ-Online is currently waived. However, in the future, there will be a convenience fee.

13 How much do I have to pay for the top-up service?
The costs have not been fixed yet. However, since this service is meant to benefit the users, the costs will be small compared to the convenience that users will enjoy. It will be benchmarked against other top-up fees that are currently charged at other convenient channels.

14 How can I top-up my ez-link card? / What modes of payments are available for me to top-up my ez-link card?
You are able to top-up your cards with MasterCard and VISA credit/ debit cards.

15 Is there a limit to the amount I can top up to my ez-link card?
The maximum amount you can have on your ez-link card is S$500.00

16 Is there a limit to the number of top-ups to my ez-link card I can perform per day using EZ-Online?
No there isn't a limit to the number of top-ups you can perform per day on your ez-link card.

17 When will the funds be debited from my credit/debit card account?
The funds are debited from your account once the transaction you have authorized is approved by the bank. Once you see a “Successful” page from Telemoney after authorizing a top-up, the funds have been debited from your account.

18 Can I cancel my top-up transaction?
Unfortunately, once you have authorized the top-up you cannot cancel your top-up transaction as these monies are deducted from your credit/debit account accordingly. Please be sure of the top-up amount you require before authorizing the transaction.

19 What are the types of ez-link cards I can top-up using EZ-Online?
You can top-up ez-link cards that are issued by EZ-Link: those sold over the counter inclusive of ez-link cards that are enabled with EZ-Reload by Card and GIRO.

Please note however that Standard Ticket, Park & Ride Ticket and Concession Cards cannot be used and top-up via EZ-Online.

20 What if I have keyed in my credit /debit card details and the authorization is processing halfway, and the internet goes down?
You can reload the webpage, place your ez-link card on the reader and click the ‘Top-Up ez-link card' tab and check if the authorizations has been approved by your bank. If it isn't, there was no deduction from your credit/debit card account. You may want to check with the issuing bank of your credit/debit card to verify.

21 What if I have received approval on my authorized top-up request and click the ‘Update' button and the internet goes down?
You can reload the webpage, place your ez-link card on the reader and click the ‘Transaction Record' tab to verify the date, time and amount your ez-link card was last topped up. If the transaction record does not show the latest top-up transaction at the time the internet went down, please click the ‘Top-Up ez-link card' tab again and check that the authorized amount approved by your bank is there. To complete the top-up transaction onto your ez-link card, please click the ‘Update' button.

22 What if the top up transactions fail, and yet my credit card gets deducted?
Please contact our customer service for assistance at customerservice@ezlink.com.sg

You will need to provide your ez-link card number, the first four and last four digits of your credit card (for e.g. 5569-xxxx-xxxx-1234), the top-up amount in question, the approximate transaction time and date and your contact details like email and telephone number.
23 I am trying to access EZ-Online from my office, why can't the EZ-Online reader read my ez-link card details / transaction history after I have successfully installed EZ-Online reader on my office PC and access the EZ-Online micro site?
It is recommended to have direct access to your Internet Service Provider (ISP) to use the services offered by EZ-Online with ease. Access to the services depends on firewall and Proxy server settings of individual office networks.

24 How far back can I check my transaction history?
You may check up to the last 20 transactions made on your ez-link card.

25 Can I print my transaction history?
Yes you can, up to the last 20 transactions as recorded on your ez-link card.

26 Why can't I check beyond 20 transaction records?
The reader is reading off your ez-link card that holds only the last 20 transactions.

27 Does the Time shown in Transaction Record page the Boarding or Alighting time?
The time shown in the transaction record page refers to time of the passenger alighting from either a bus or MRT service.

28 Why can't I have the specific name of the merchant where I shopped on the transaction history?
This information is not stored on your ez-link card. To retrieve this information, the card holder will need to provide your transaction date and time, and amount, to QB Pte Ltd for retrieval. You may wish to contact QB's customer service at feedback@qb-link.com with your request. Alternatively you could call QB at Tel: 62386317.

29 Can I make a claim for wrongful deductions of public transport transactions?
If you are unsure that your public transport transactions have been charged correctly, you can still file a claim with TransitLink. There is a Transit Claim button on the EZ-Online micro site that allows you to make an online claim from TransitLink directly or you can visit www.transitlink.com.sg to make your online claim. Alternatively, you can call the TransitLink hotline at 1800 2255 663 to file for a claim.

30 I think I may have been charged wrongly for a trip. I would like to make a claim.
There is a Transit Claim button on the EZ-Online micro site that allows you to make an online claim from TransitLink directly or you can visit www.transitlink.com.sg to make your online claim. Alternatively, you can call the TransitLink hotline at 1800 2255 663 to file for a claim.

31 How do I file a claim or enquiry on payments made for non-transit purchases?
If you are unsure about a specific payment made for non-transit use, the card holder will need to provide your transaction date and time, and amount, to QB Pte Ltd for retrieval. You may wish to contact QB's customer service at feedback@qb-link.com with your request. Alternatively you could call QB at Tel: 62386317.